Adrift Hair Co. — Client Policies
WE ARE CASHLESS AND DIGITAL
Adrift Hair Co. operates as a digital-only salon. All appointment confirmations, receipts, forms, and communications are managed electronically through our booking system or official salon email. We do not provide printed materials, handwritten receipts, or accept physical paperwork. We only accept service payments by digital forms of payment. Gratuity may be given in cash (or added to your services charge digitally) to your Hair Artist. This ensures secure record keeping, streamlined communication, and an environmentally conscious experience for our guests.
Cancellations & No-Shows
Appointments canceled, rescheduled, or missed with less than 48 hours’ notice will be charged 50% of the total services booked. This fee compensates the artist for time reserved exclusively for you. We understand emergencies happen—please notify us as soon as possible and we’ll do our best to accommodate.
Late Arrivals
If you arrive more than 15 minutes late, we may need to modify or reschedule your service so other guests are not impacted. In these instances, the 48-hour / 50% policy may apply and is up to your Hair Artist to bill for the fee at the time of service.
Payment & Pricing
We accept major credit/debit cards and payment is due at the time of service. All quoted prices are subject to change based on hair length, texture, product usage, and service complexity; final price is determined at the time of service. We no longer offer payment for extensions using American Express Credit. We do offer payment plans around Great Lengths Extensions packages. Please plan accordingly or speak with the Certified Great Lengths team around other options of payment in advance of your appointments.
Non-Refundable Services & Merchandise
All services and merchandise are non-refundable. Refunds are not issued for services performed or merchandise sold.
Chargebacks / Unauthorized Disputes
If a client disputes a charge with their credit card company after services or merchandise have been provided, Adrift Hair Co. will supply transaction and service documentation to the card issuer. Clients who pursue chargebacks or other payment disputes without merit — after receiving services or merchandise — will be subject to collection actions and Adrift Hair Co. will pursue all available legal remedies. It is unlawful in North Carolina to dispute a service or merchandise that was performed or given (paid for), no matter the outcome where it can be proven the service was performed or the merchandise purchased. We do have cameras and we document everything and work closely with law enforcement when necessary. Disputing credit card charges on services or merchandise received is THEFT and we will treat it as so. Where appropriate and permitted by NC law, we will seek restitution and will cooperate with law enforcement on all fraudulent disputes. We will pursue civil and/or criminal remedies under North Carolina law when applicable.
Service Adjustments
If you are unhappy with your service, please contact us within 7 days so we may evaluate and, at the artist’s discretion, offer an adjustment or corrective appointment if it is the Hair Artist’s technical error not because the client changed their mind or decided it wasn’t for them. Any complimentary adjustments are intended to refine the original service due to error and are not a route for a complete change of style or color. Services that have been altered by a third party or the client after the service was performed will lose any warranty on their hair that was done by Adrift. Any requests made after one week will be considered a maintenance appointment and will be billed accordingly. No exceptions.
New Guests & Consultations
New color and extension guests are encouraged to schedule a complimentary consultation so we can determine timing, pricing, and desired results prior to booking a full service. We never quote outside of an in-person consult as the salon team must make recommendations after seeing your hair in person.
Adrift Hair Co. Retail Return Policy
We proudly carry luxury haircare from Kérastase and stand behind the quality of every product we offer. Your satisfaction matters to us, and we’re happy to assist with returns or exchanges within the guidelines below.
Returns & Exchanges
Retail products may be returned or exchanged within 30 days of purchase.
Items must be gently used (no more than ~25% used) or unused to qualify.
All returns must be accompanied by a valid receipt or proof of purchase.
Return shipping costs are the responsibility of the customer and are non-refundable.
We accept product returns without return shipping costs in person to;
131 Crenshaw Corners Dr, STE 100, Wake Forest, NC 27587
Open Tuesday - Friday to accept product exchanges and returns. It is highly recommended to text ahead to confirm we are open (919-213-0211).
Refund Method
Approved returns will be refunded to the original form of payment.
If a receipt is not available, returns may be issued as in-store credit at management’s discretion.
Non-Returnable Items
Opened products that are more than 25% used (we measure the product)
Final sale or promotional items
Damaged or Defective Products
If you receive a product that is damaged or defective, please notify us within 7 days of purchase. We will gladly replace the item at no cost.
Online Orders
Online purchases follow the same return guidelines.
Shipping fees are non-refundable.
Return shipping costs are the responsibility of the customer unless the item is defective.
Professional Recommendation Guarantee
If a product recommended by your stylist doesn’t meet your expectations, please reach out. We’re happy to exchange it for a better fit if no more than 25% of the product is used, to ensure you’re fully supported in your haircare routine.