Adrift Hair Co. — Client Policies

At Adrift Hair Co., we’re committed to delivering an elevated, boutique experience for every guest. Please review our salon policies before booking so we can continue to provide exceptional service for everyone.


WE ARE CASHLESS AND DIGITAL

Adrift Hair Co. operates as a digital-only salon. All appointment confirmations, receipts, forms, and communications are managed electronically through our booking system or official salon email. We do not provide printed materials, handwritten receipts, or accept physical paperwork. We only accept service payments by digital forms of payment. Gratuity may be given in cash (or added to your services charge digitally) to your Hair Artist. This ensures secure record keeping, streamlined communication, and an environmentally conscious experience for our guests.

Cancellations & No-Shows

Appointments canceled, rescheduled, or missed with less than 48 hours’ notice will be charged 50% of the total services booked. This fee compensates the artist for time reserved exclusively for you. We understand emergencies happen—please notify us as soon as possible and we’ll do our best to accommodate.

Late Arrivals

If you arrive more than 15 minutes late, we may need to modify or reschedule your service so other guests are not impacted. In these instances, the 48-hour / 50% policy may apply and is up to your Hair Artist to bill for the fee at the time of service.

Payment & Pricing

We accept major credit/debit cards and payment is due at the time of service. All quoted prices are subject to change based on hair length, texture, product usage, and service complexity; final price is determined at the time of service. We no longer offer payment for extensions using American Express Credit. We do offer payment plans around Great Lengths Extensions packages. Please plan accordingly or speak with the Certified Great Lengths team around other options of payment in advance of your appointments.

Non-Refundable Services & Merchandise

All services and merchandise are non-refundable. Refunds are not issued for services performed or merchandise sold.

Chargebacks / Unauthorized Disputes

If a client disputes a charge with their credit card company after services or merchandise have been provided, Adrift Hair Co. will supply transaction and service documentation to the card issuer. Clients who pursue chargebacks or other payment disputes without merit — after receiving services or merchandise — will be subject to collection actions and Adrift Hair Co. will pursue all available legal remedies. It is unlawful in North Carolina to dispute a service or merchandise that was performed or given (paid for), no matter the outcome where it can be proven the service was performed or the merchandise purchased. We do have cameras and we document everything and work closely with law enforcement when necessary. Disputing credit card charges on services or merchandise received is THEFT and we will treat it as so. Where appropriate and permitted by NC law, we will seek restitution and will cooperate with law enforcement on all fraudulent disputes. We will pursue civil and/or criminal remedies under North Carolina law when applicable.

Service Adjustments

If you are unhappy with your service, please contact us within 7 days so we may evaluate and, at the artist’s discretion, offer an adjustment or corrective appointment if it is the Hair Artist’s technical error not because the client changed their mind or decided it wasn’t for them. Any complimentary adjustments are intended to refine the original service due to error and are not a route for a complete change of style or color. Services that have been altered by a third party or the client after the service was performed will lose any warranty on their hair that was done by Adrift. Any requests made after one week will be considered a maintenance appointment and will be billed accordingly. No exceptions.

New Guests & Consultations

New color and extension guests are encouraged to schedule a complimentary consultation so we can determine timing, pricing, and desired results prior to booking a full service. We never quote outside of an in-person consult as the salon team must make recommendations after seeing your hair in person.